CCME - Reports - Call History

Answered Question
Oct 15th, 2008

Hi. The functionality of the call History looks quite interesting. The Director is looking to keep an eye on our calls to mobiles. How long does the Call History report run for? Can it output to a CSV file?

I have this problem too.
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Correct Answer by rob.huffman about 8 years 1 month ago

Hi Huw,

Here is where the CDR logs are for CME;

show call history voice - Displays the call history table for voice calls.

To specify call detail record (CDR) storage time, use the dial-control-mib command, which has two sets of keyword and argument options. The max-size number option specifies the maximum size of the CDR event table. The valid range is from 0-500, and the default is 50. Setting the value to 0 disables the CDR feature.

The retain-timer number option specifies the length of time in minutes that entries will remain in the call history table. The valid range is from 0-2147483647 minutes, and the default is 15. Setting the value to 0 prevents any call history from being retained.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/srnd/design/guide/managcme.html

Call Activity Monitoring and Call History Logging

The Cisco Unified CME GUI provides call history table information so that a network administrator can monitor the call history information for unknown callers and use this information to disallow calling activities based on select calling patterns. The call history log should be configured to perform forensics and accounting and allow the administrator to track down fraudulent calling patterns. Configure the following commands to log call activity and call history:

dial-control-mib retain-timer 10080

dial-control-mib max-size 500

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_implementation_design_guide_chapter09186a00805f07a8.html#wp1077193

Logging CDR to External Servers

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/srnd/design/guide/managcme.html#wp1076118

The parsing of this info is the tough part :( You might want to look into Cisco Partner "Stonevoice" that has a nice application for doing up these reports/graphs etc;

http://www.stonevoice.com/Products/AccountingBilling/tabid/767/Default.aspx#o

Cisco Unified Communications Manager Express System Administrator Guide

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm.html

Cisco Unified CallManager Express Solution Reference Network Design Guide

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_implementation_design_guide_book09186a00805f05db.html

Hope this helps!

Rob

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Correct Answer
rob.huffman Thu, 10/16/2008 - 02:49

Hi Huw,

Here is where the CDR logs are for CME;

show call history voice - Displays the call history table for voice calls.

To specify call detail record (CDR) storage time, use the dial-control-mib command, which has two sets of keyword and argument options. The max-size number option specifies the maximum size of the CDR event table. The valid range is from 0-500, and the default is 50. Setting the value to 0 disables the CDR feature.

The retain-timer number option specifies the length of time in minutes that entries will remain in the call history table. The valid range is from 0-2147483647 minutes, and the default is 15. Setting the value to 0 prevents any call history from being retained.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/srnd/design/guide/managcme.html

Call Activity Monitoring and Call History Logging

The Cisco Unified CME GUI provides call history table information so that a network administrator can monitor the call history information for unknown callers and use this information to disallow calling activities based on select calling patterns. The call history log should be configured to perform forensics and accounting and allow the administrator to track down fraudulent calling patterns. Configure the following commands to log call activity and call history:

dial-control-mib retain-timer 10080

dial-control-mib max-size 500

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_implementation_design_guide_chapter09186a00805f07a8.html#wp1077193

Logging CDR to External Servers

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/srnd/design/guide/managcme.html#wp1076118

The parsing of this info is the tough part :( You might want to look into Cisco Partner "Stonevoice" that has a nice application for doing up these reports/graphs etc;

http://www.stonevoice.com/Products/AccountingBilling/tabid/767/Default.aspx#o

Cisco Unified Communications Manager Express System Administrator Guide

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm.html

Cisco Unified CallManager Express Solution Reference Network Design Guide

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_implementation_design_guide_book09186a00805f05db.html

Hope this helps!

Rob

davieshuw Thu, 10/16/2008 - 03:12

Hi Rob, thanks for the links, works a treat. I'll just dump everything into Excel at the end of every day for the moment while I work out how to parse the info. I tried to pipe it to a text file with horrific results..

Cheers!

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