robotic soung on ipcc recorded call

Unanswered Question
Oct 16th, 2008

Hello everyone.

I have the following problem:

I have a CCM 4.1(3)sr7 and IPCC 3.5(2).

The calls are recorded using a workflow and everything was working fine.

Some day ago the voice quality is very poor and robotic.

Can anyone help?

Thank you

Gleidson CCVP

Nexa - Brazil

I have this problem too.
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mikram Thu, 10/16/2008 - 09:03

Hi Gleidson,

Could you please check your network switches if something has changed. Check for any network errors and LAN Card.

cheers

Ikram

GleidsonG Thu, 10/16/2008 - 09:14

Hello mikram.

This is the port status

SW01#sh run | b sess

monitor session 2 source interface Gi0/2 rx

monitor session 2 source vlan 34 rx

monitor session 2 destination interface Fa0/16 ingress vlan 34

end

SW01#sh inter fas 0/16

FastEthernet0/16 is up, line protocol is down (monitoring)

Hardware is Fast Ethernet, address is 0011.5c3e.1010 (bia 0011.5c3e.1010)

MTU 1500 bytes, BW 100000 Kbit, DLY 100 usec,

reliability 255/255, txload 3/255, rxload 1/255

Encapsulation ARPA, loopback not set

Keepalive set (10 sec)

Full-duplex, 100Mb/s, media type is 100BaseTX

input flow-control is off, output flow-control is unsupported

ARP type: ARPA, ARP Timeout 04:00:00

Last input 00:00:15, output 23:06:11, output hang never

Last clearing of "show interface" counters never

Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0

Queueing strategy: fifo

Output queue: 0/40 (size/max)

5 minute input rate 0 bits/sec, 0 packets/sec

5 minute output rate 1445000 bits/sec, 829 packets/sec

2125410 packets input, 168098794 bytes, 0 no buffer

Received 40242 broadcasts (0 multicast)

0 runts, 0 giants, 0 throttles

1 input errors, 1 CRC, 0 frame, 0 overrun, 0 ignored

0 watchdog, 27139 multicast, 0 pause input

0 input packets with dribble condition detected

2101432444 packets output, 3905105117 bytes, 11334531 underruns

0 output errors, 0 collisions, 1 interface resets

0 babbles, 0 late collision, 0 deferred

0 lost carrier, 0 no carrier, 0 PAUSE output

11334531 output buffer failures, 0 output buffers swapped out

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