Dialing extensions while in Unity

Unanswered Question

I'm running Unity 4.2. I can make a call hit a voicemail box and transfer myself to another extension using name, but is there a way for me to give the option to users to press (let's say) the number 3 and have them dial the extension of the party they want to reach and have it ring that extension? that's what I want to do.


Especially after hours, the operator makes all the calls hit Unity first. During the day the operator always answers all the calls. After hours the calls go to the Voicemail of the operator and she says press 1 to dial by name, but I want an option to dial by extension. How can I do this?

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Jaime Valencia Thu, 10/16/2008 - 08:57

yes, configure caller input as option 2 with a call system transfer to reach any DN or simply send them to another call handler and tell them to dial the DN


HTH


java


if this helps, please rate

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