10-16-2008 12:42 PM - edited 03-14-2019 03:04 AM
I need to re-assigned (point) about 120 Call Types from a couple of ICM scripts into another ICM script.
Is there a way of doing this in batch?
Is it safe to modify the Call_Type table?
I run IPCCE 6 (ICM 6 with QManager 3.5)
any help is appreciated.
10-16-2008 12:57 PM
Nope, I would do it through the config manager and not the script editor though, might prove a little quicker. Good luck.
david
10-16-2008 01:08 PM
What do you mean?
how can you do it via config mangr?
thanks
10-16-2008 01:18 PM
Actually, re-reading what you posted it might not help. In the config manager you can assign a call type to a dialed number. However, it sounds like the dialed number will stay the same, in your case, it's the script that's actually changing.
david
10-17-2008 05:53 AM
If other parameters (like association with DN etc) are exactly like the older ICM, then you can modify your Call_Type table,that's easier than changing from config manager. What the problem?
HTH
10-17-2008 06:52 AM
Have you done it?
I'm afraid to mess up the integrity of the table; maybe there are other necessary DB processes behind the scene that get triggered when done from the app interface (script editor)...
what the hell; no guts no glory!!!
10-17-2008 07:33 AM
10-17-2008 07:55 AM
lol
I didn't check the thing exactly what are you looking for, but i did some changes in the db directly before and found no discrepancy.
Even I did had to work in the db directly for some scenarios like: I added a DN from config manager; then for some reason I deleted it, it was deleted successfully, but I failed to add the same DN from config manager again. Then I found the same in the DB with disabled flag, the I deleted the entry from DB forcefully. Even I have also added agents from DB directly.
You should add entries over there when dependence parameters are there already.
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