transfer to voicemail

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Oct 17th, 2008
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Hi all, Im trying to figure out the sequence for an operator to transfer a call directly to voicemail. This is on a CUCM 6.1. Any help would be appreciated.

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Overall Rating: 4.4 (5 ratings)
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Jaime Valencia Fri, 10/17/2008 - 05:02
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this should get you on track


Transfer a Caller Directly into a Unity Express Mailbox

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00802ab979.shtml


How to Transfer a Caller Directly into a Cisco Unity Mailbox

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a008015b963.shtml


HTH


java


if this helps, please rate

Rob Huffman Fri, 10/17/2008 - 05:22
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Hi John,


Hope all is well!


Just to add a note to the good tips from Java (+5 points for you my friend for your Friday AM coffee :) Have a look at the attached doc;


Hope this helps!

Rob



jjoseph01 Fri, 10/17/2008 - 08:12
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Thanks to both of you. I actually did this as just trying to "wing" something and it appears to work. Im glad to know about the pdf though. Thank you both. I apprecaite all your help.

jjoseph01 Fri, 10/17/2008 - 08:14
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Oh, and the first one is the one Ive always done Java. But for some reason, it only worked on about half the phones at this location. Not sure why, thats when I went to plan "dont know what to do but wing it" B.

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