Callmanager 6.1

Unanswered Question
Oct 17th, 2008

I have an issue with ccmuser not showing speed dial options when users login. i have checked the users has rights and the user has normal speed dial keys configured bot BLF speed dial.

I have this problem too.
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rob.huffman Fri, 10/17/2008 - 07:21

Hi Dave,

Sadly only the ccmadmin can setup BLF/SD.

Here is a reference to this fact;

Cisco Unified CallManager supports the ability for a speed dial to have presence capabilities via a busy lamp field (BLF) speed dial. BLF speed dials work as both a speed dial and a presence indicator.Only the system administrator can configure a BLF speed dial; a system user is not allowed to configure a BLF speed dial.

States are:




Hope this helps!


littledavewhite Fri, 10/17/2008 - 07:25

Hi Rob

sorry iwas not clear with the first post. the user has standard speed dial configured. When they log into ccmuser they do not see speed dial. I have the enterprise parameters set to allow speed dial when in ccmuser and the users has ccmuser privelages.

any help would be good

david.vanherck Thu, 03/18/2010 - 09:03


I have a similar problem at a customer running CUCM 6.1(4). Did you found the solution to this problem?

Aaron Harrison Thu, 03/18/2010 - 10:09


I may be wrong, but are you first clicking on User Options, then 'Device', then 'Speed Dials' on the toolbar?

It's not very obvious where these settings are...  not a very user-friendly page.


Please rate helpful posts..

david.vanherck Fri, 03/19/2010 - 02:12

Hi Aaron,

In our lab we can access the Speed Dials settings as you described below (by accessing Device), but our customer doesn't has it. In Enterprise Manager the Speed Dial option is set to True, so on this point everything seems OK. I'm waiting for feedback of customer that the Role is correctly configured.




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