Hello,
We have set up a simple B-ACD queue script for one of our customers and it's mostly working right, but the option to leave a message (aa-hunt2) isn't. When option 2 is pressed, we hear the MOH audio stream instead of going to that extension's voicemail box. Here is the script:
application
service aa1 flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english language en
paramspace english index 1
param welcome-prompt _bacd_welcome.au
param aa-pilot 850
param service-name queue
param number-of-hunt-grps 3
param queue-manager-debugs 1
paramspace english location flash:
param voice-mail 899
param second-greeting-time 30
param handoff-string aa1
!
service queue flash:app-b-acd-2.1.2.2.tcl
param aa-hunt3 100
param queue-len 16
param aa-hunt1 851
param number-of-hunt-grps 3
param aa-hunt2 2150
param queue-manager-debugs 1
!
!
Again, options 1 and 3 work fine, but when option 2 is pressed, we get MOH. The extensions are 3-digits long, so the extension of the VM box in question is 150. Another ephone-dn (see below), sends calls directly to voicemail if the extension is dialed with a 2 in front of it. If we dial 2150 from a phone, we go to ext. 150's voicemail without any problems:
!
ephone-dn 27
number 21..
description Direct Tansfer to Voice Mail
call-forward all 899
!
Any ideas what could be the cause of this?
Thanks,
Joseph E.