I want to calculate caller time for every call. It shouldnt be queue time, but caller time instead and based on that i need to route the call(if greater than 120 secs) than give caller option for VM.
IF < 120 secs, put the call back in queue.
I am using "Get reporting Stat" node.
and under that i am selecting
Report Object -- CSQ IPCC Express
Field - I have tried almost all of them
Storing the result in Int variable.
System is always checking the wait time of the queue, but not the caller.
How can i check the wait time of the caller? Please advise.
the intQueueTime is just a varaible, it's initally 0, as you go through the look it increments by 1, then when it reaches 120 seconds the timer is 4, look at the logic I provided and notice the increment step.
HTH, please rate all useful posts!