alram to supervisor incase the call in the queue exceed the service level

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Oct 19th, 2008
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We have IPCCX 4.0(4) with service level and percentage 60, 70 respectively, can we configure alram to be sent or appear at the supervisor in case the call in queue exceed the service level or thershold , like the agent desktop.

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ivillegas Fri, 10/24/2008 - 08:35
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CRS will not notify the Supervisor if a call in queue exceeds the service level or threshold.


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