IPCC 4.04 Reason Code report

Unanswered Question
Oct 20th, 2008

My customer is using IPCC 4.04

They need a report which details the reason codes for agents. The inbuilt HR report groups the user configured reason codes as "Other" I know you can use crystal reports to generate a report but are there any off the shelf products that will do this? if not does anyone have details of the query used by crystal to get this information?


I have this problem too.
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