10-20-2008 08:47 AM - edited 03-18-2019 09:50 PM
Unity 5.0(1.0) and Exchange 2003. All Windows environment
Guys
Can anyone one tell me the exact name of the .wav file that produces the following message?
(Spell the last and first name then press pound. For Q press 7. For Z press 9. For help press Zero) this is the canned message. I call her the Cisco lady.
For example, AvAddrSearchENU015.wav or something like that.
I understand from earlier posts the .wav is somewhere in the following directory.
\\10.20.26.40\d$\CommServer\Localize\Prompts\ENU\G711
I our environment we don't use Zero at all and don't want to direct calls there.
The (Spell the last and first name then press pound. For Q press 7. For Z press 9. For help press Zero)â¦greeting is fine, however we don't want the (For help press Zero) part
Thanks Tom
Telecom
Forsyth County Government
Solved! Go to Solution.
10-20-2008 08:49 AM
Hi Tom,
If you enable the Micro Trace "Phrase Server To Monitor" this should give you the output in the Port Status Monitor of the .wav files playing
Hope this helps,
Brad
10-20-2008 08:49 AM
Hi Tom,
If you enable the Micro Trace "Phrase Server To Monitor" this should give you the output in the Port Status Monitor of the .wav files playing
Hope this helps,
Brad
10-20-2008 06:24 PM
go to commserver and simply use the find option from the windows explorer, look *.txt that contains the text you want. each folder from the prompts contain a txt file that has a file/message relation so you will see under which directory it is and what's the name of the file that has that message
HTH
java
if this helps, please rate
10-21-2008 06:22 AM
it is prompt.ini that you need to search for.
ini not txt.
Randy
10-20-2008 08:45 PM
Hi Tom,
After some testing, "For help press Zero" prompt is going to be \\10.20.26.40\d$\CommServer\Localize\Prompts\ENU\G711 \AvAddrSearchENU158.wav
Hope this helps,
Brad
10-21-2008 06:28 AM
Guys. thanks for your help. I got what I needed and fixed the problem. This was a great lesson as well. Tom
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