I'm trying to create a report/program that will show the current status of each AC user at a particular point in time. We are having some issues where AC users are going offline and not taking their "fair share" of calls so we need a way to make everyone a bit more honest.
Is there any way to get the online/offline status for each AC user that is currently using the console within the system? Short of turning on tracing within the attendant console program and parsing each users log file, I haven't been able to locate the user's current status within CCM. I believe this can be done using the Contact Center product, but we do not have that at this time.
Any help would be greatly appreciated.