Call Handler

Unanswered Question
mikram Tue, 10/21/2008 - 00:33
User Badges:
  • Bronze, 100 points or more

Hi

Which version of CCM you are using? You CUCM 6.1 you could configure a number and with callforward all to PSTN number. Make sure you have the right CSS configured on CFA.



Cheers

Ikram


tim.giles Tue, 10/21/2008 - 00:51
User Badges:
  • Silver, 250 points or more

Hi,


Yes, this is definitely possible. I'm assuming you want to play a greeting which prompts users to press 1,2,3 etc. for different options?


You can configure caller input with a "send caller to" option. Basically, configure this to forward onto another call handler which directly transfers the call out to the number (call handler transfer).


You can either specify it to dial the number directly from Unity (you may have to amend the call routing in SA) or you could send the call out to a CCM extension with a CFwdAll configured.


More information here:


http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/administration/guide/ex/sag_0200.html#wp1141238








Please rate useful posts...

Actions

This Discussion