7975 incorrect time

zaman.voip · ‎10-21-2008

Hi,

All other cisco phones showing correct time, except 7975's showing one hour back.using cisco callmanager express.

any help is appreciated..

thanks

Rob Huffman · ‎10-21-2008

Hi Khaja,

This is not an uncommon issue that should be quite fixable :)

Troubleshooting Incorrect Time Stamp on IP Phones in Cisco Unified CME

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/troubleshooting/guide/ts_time.html#wp1053981

This was really covered nicely by Paul in this thread :)

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=General&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cbf1665/0

Hope this helps!

Rob

zaman.voip · ‎10-21-2008

Thanks Rob,

wondering does 7975 support CME4.0(X) at all? is there any other way to set the time on 7975 with CME4.0? it is displaying 1 hour back the normal time.

thanks again

Rob Huffman · ‎10-21-2008

Hi Khaja,

You are most correct my friend (sorry for not noticing :) Support for the 7975 was not added until CME 4.1;

12.4(15)T1

Cisco Unified CME 4.1(1)

The 7942, 7945, 7962, 7965, and 7975 keywords were introduced.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_l1ht.html#wp1033537

Cisco Unified CME 4.1 Supported Firmware, Platforms, Memory, and Voice Products

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme41spc.htm

Cisco Unified CME and Cisco IOS Software Version Compatibility Matrix

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm

Hope this helps!

Rob

zaman.voip · ‎10-21-2008

Many Thanks Rob,

I got the same issue with couple of 7970's with CME4.0 please advise how to set their time.. they are 1hour back as well.

Rob Huffman · ‎10-21-2008

Hi Khaja,

You are most welcome! Here are two good docs that relate to the setup for the 7970;

7970 IP Phone: Set the Time Zone

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_example09186a0080631683.shtml

CallManager Express 3.2.1 with the Cisco 7970 Color IP Phone Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_example09186a008042326b.shtml

Hope this helps!

Rob