Unity Subscribers cannot access mailboxes

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Oct 21st, 2008
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Unity Subscribers cannot access mailboxes, When i record a voice message and send it to User A. The user A can't receive the voice message .Some errors generate in Event viewer(Event ID:32013,30012 and 30003). I've run the permission wizard and found some errors. Checked with cisco site and found a CSCso10811 Bug. I've done the workaround but the problem persists. Please find the attached Permission Wizard result. I think there is a problem with Exchange 2003 permission.

Unity ver : 5.0(1)

Exchange : 2003



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Tommer Catlin Tue, 10/21/2008 - 07:24
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Check your Exchange Org permissions. Looks like they are not set correctly.

http://www.ciscounitytools.com/HelpFiles/PW403+/PWHelpExchange_ENU.htm

Once those are checked, re-run the Permissions wizard with an elevated account (unityinstall with Domain Admin rights).

Then run Message Store Wizard from Add/Remove programs.


Check then.


Did it work before or is this a new issue?

marahman78 Wed, 10/22/2008 - 05:56
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Its a new issue and there were 2 Exchange Servers, one is primary and one is replica.Replica exchange server is on Unity Server. Which permission do i have to set for MsgStoreSvc (Exchange View Only) or Exchange Administrator.

Bradford Magnani Wed, 10/22/2008 - 06:07
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UnityMsgStoreSvc is not delegated in Exchange, only UnityDirSvc and UnityInstall are delegated as Exchange Admin.

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