UCCX agents not ready

Unanswered Question
Oct 21st, 2008
User Badges:

I have a customer that is running UCCX 5.0. They have the system setup so that when an agent misses a call it sets them to a not ready state. The customer is saying that the agents are going to not ready and the phone is not ringing and they are not missing calls. Is there a report or some log file that I can look at that can tell me why the agents are going to not ready. I want to know if they are going to not ready because they are missing calls from UCCX or if someone is calling them direct.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)


This Discussion