IB calls redirected to another extension

Unanswered Question
Oct 21st, 2008
User Badges:

Hi,

I have a remote office user complaining that someone is calling one extension, but the call is coming to them.


i'm attaching a trace from what the calling number is to the called number.


Can someone see why this may be happening?


Thanks,

Randall



  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Chris Deren Tue, 10/21/2008 - 15:39
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications

Looks like 5303 is redirected to 5309, make sure that 5303 does not have callForwardAll set to point to 5309.


Chris

rcrumm_2 Tue, 10/21/2008 - 15:42
User Badges:

I should of said this. some calls IB to 5309 are being redirected to 5303.


I could not find any of the redirect message definition of the web.


Randall

Chris Deren Tue, 10/21/2008 - 15:44
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications

Check forwarding settings on the DN.


Chris

Actions

This Discussion