Logging off Extension Mobility users before upgrade.

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Oct 21st, 2008
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The vast majority of our users are Extension Mobility users with no forced logout time. i.e. Once they log on they stay logged on until they log out themselves.

Prior to doing a CallManager upgrade this weekend i want to log all extension mobility users off the phones.

I am planning to do this by setting the Extension Mobility clusterwide parameter "Enforce Maximum Login Time" to true and set "Maximum Login Time" to say 1 hour.

What i am wondering is if a user has been logged on for say 3 months how does CallManager handle the forced logout process?

Will it immediatley detect the user has been logged on for more than the "Maximum Login Time" and log them out straight away?

Or will it wait for the 1 hour after i set "Enforce Maximum Login Time" to true before logging them out?

What i really, really want to make sure is that for some strange reason it does not only apply to users who log on AFTER the parameter has been configured for forced logout. Not logical but you never know huh!!!

Is there another way to logout all extension mobility users at once? Too many to do it manually.


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tim.giles Wed, 10/22/2008 - 01:07
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See this previous thread about mass EM logouts, it should help you. Others have already asked the same question:

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified Communications and Video&topic=IP Phone Services for End Users&topicID=.ee6c82d&fromOutline=&CommCmd=MB?cmd=display_location&location=.2cbfef0f

Please rate useful posts...

tim.giles Wed, 10/22/2008 - 01:29
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Basically, you can use the AXL Simple Object Access Protocol (SOAP) API to do specific actions against the CCM database.

More information here, docs for other CCM versions are available:


You can download the tool from here (you'll need a valid CCO account:


James Matthews Wed, 01/19/2011 - 08:23
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Some of the links on this post do not work. I am trying to log out a large number of specific mobility users who have had new Device Profiles and User ID's created as part of integration with LDAP.

Can anyone assist with the best way of doing this?

Gaven Mankabane Fri, 01/21/2011 - 09:45
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All my upgrades I don`t log the users out. Just do the upgrade and make sure you reset the phones after the upgrade so that they can pull the new firmware.


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