- Silver, 250 points or more
Hi, I have received a request to generate a complete CED input report at IVR. The Termination_Call_Detail table has a column 'CED' which records the last pressed CED by customer, but how can I get the full CED history?
Let me clear the issue, if a customer press '1>6>2' before he tear down the call, 'CED' column has the record of '2' only. But I want to get the record '1,6,2'.
Any help will be highly appreciated.
I have CVP 3.1, ICM 7.2(2) in my setup, any idea?