Click to Dial from Outlook

Unanswered Question
Oct 21st, 2008

Im looking to click to dial from Outlook. I take it i need some sort of Cisco CTI. Can I do this without using the Unified Call Connector software?

I have this problem too.
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davieshuw Wed, 10/22/2008 - 01:15

Ok, I have the Cisco TSP installed and working. I can dial internal extensions great. But, as expected, im running into difficulties dialling out.

Obviously my issue is that my contacts all dont have 9 at the start of them, but when I try to dial out, it fails.

How do you guys normally get around this

ranpierce Wed, 10/22/2008 - 07:22

This has probaly been asked before. I have vista on my client and want to set up dial from outlook.

Last time I tried the Cisco TSP did not work.

Is thre on that will now for vista?

CCM 413

Outlook 2007

Jonathan Schulenberg Fri, 10/31/2008 - 03:46

Take a look in your Phone and Modem properties in Windows. The dialing location should have options like "To access an outside line for local | long distance calls; dial:" Fill in the fields and you should be good.

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richb1971 Fri, 10/31/2008 - 10:07

Can Click-to-Call be configured to add a 9 to numbers on webpages when it doesn't have the +44?

Rich

Tommer Catlin Fri, 10/31/2008 - 14:18

I think that would be an application dialing rule. For example, if you were using the click to call widget and the phone number was 14085551212, the application dialing rule you define could add 9 to it. Then your RP will work for outbound pstn.

richb1971 Sun, 11/02/2008 - 02:15

Hi,

I've tried setting up a dial rule to add 9 but still getting message "Destination Unreachable" but I can dial it when I use Dial with Edit and add the 9 manually. What would the dial rule need to look like?

eg

01234 567891

Tried Prefix with 9 and Number of digits 11-no joy :(

Rich

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