Export "missed calls"-List from one DN on CCM 4.1.3?

Unanswered Question
Oct 22nd, 2008

Hi together,

My Supervisor wants a printed List of all missed calls for his DN from the last week.

Is it possible to get a file or something which includes a list of the missed calls for his DN ?

We do not use CDR, and I think die place where the missed calls are stored is the IP-Phone, so that I have almost no chance to get a List.

Kind regards

Christian

I have this problem too.
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Rob Huffman Wed, 10/22/2008 - 05:40

Hi Christian,

As you most correctly noted, the Missed Calls List (Call History) is stored on the IP Phone itself so there is no method to retrieve this list/report for your Supervisor. This would have to be manually copied (one by one) from the actual phone.

Sorry man! Hope this helps!

Rob

christianluven Wed, 10/22/2008 - 05:44

Hi,

Yes this helps to harden my thoughts :-)

I thought maybe there's a way with log-files or traces or something....

greetings

Christian

Steffen.Baier Wed, 10/22/2008 - 05:55

It all also depends how the call manager is setup to handle any CDR records. There is a way to query the SQL CDR Database but unanswered incoming calls seem not to appear.

I tried it on my Dev System but may need some more tweaking.

There is a document on the Cisco website explaing how to use this.

select * from CallDetailRecord

where dateTimeConnect > '973995954' were the datetimeconnect is in Unix time.

Above us for all calls made after a date.

For between dates:

select * from

CallDetailRecord where dateTimeConnect > '973995954' and datetimeconnect < '1063574868'

http://www.onlineconversion.com/unix_time.htm

You will need to use SQL Query analyzer and then in there select the CDR database

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