Cisco CTI Agent Desktop Toolkit issue

Unanswered Question

we are using icm 7.1 with Cisco CTI agent desktop toolkit, all the call center PC are joined to the domain, when the user loged in the domain with his account which is domain user and open cisco CTI, there is no buttons active in the cti, but if he loged in with domain admin account all the cti buttons is active, please advice.

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Edward Umansky Fri, 11/07/2008 - 08:11

The agent's user account needs permissions to control the CTIOS registry settings on the agent PC. So the user must either be a Power User or Administrator on their pc, or permissions need to be manually set to allow them to run legacy applications and have full control of the "HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTI Desktop\Ctios" registry key.


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