Cisco CTI Agent Desktop Toolkit issue

luai · ‎10-22-2008

we are using icm 7.1 with Cisco CTI agent desktop toolkit, all the call center PC are joined to the domain, when the user loged in the domain with his account which is domain user and open cisco CTI, there is no buttons active in the cti, but if he loged in with domain admin account all the cti buttons is active, please advice.

wong34539 · ‎10-30-2008

This symptom is caused by the softphone's inability to connect

to the CTI OS Server(s) specified in the connection profile chosen from the

Connect to drop-down list in the login dialog. This is due to an incorrectly

configured or or unreachable CTI OS server in the connection profile.

Edward Umansky · ‎11-07-2008

The agent's user account needs permissions to control the CTIOS registry settings on the agent PC. So the user must either be a Power User or Administrator on their pc, or permissions need to be manually set to allow them to run legacy applications and have full control of the "HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTI Desktop\Ctios" registry key.