We have put a button on our CAD desktop with an action to perform a blind transfer to a specific extension (which happens to be a routepoint).
20% of the transfers fail with this error message:
"The agent- or workflow-initiated action request failed."
Any ideas how we can fix this?
Our CAD is version 126.96.36.199, on UCCX Prem. 5 and CUCM 6.1.