Since customer has update RME 4.0.6. He has many devices which config failed partially with this message:
Protocol ==> Unknown / Not Applicable
CM0056 Config fetch failed for Amberieu Cause: CM0204 Could not create DeviceContext for 653 Cause: CM0206 Could not get the config transport implementation for 10.44.137.5 Cause: UNKNOWN Action: Check if required device packages are available in RME. Action: Check if protocol is supported by device and required device package is installed.
So he tried to install 2960 package, but it failed.
Now when he select in Device update RME or device type count number we have this error: see attach file error.txt
I tried to delete package 2960 but it failed, I saw in psu.log that the file didn't exist on disk: [ Wed Oct 22 16:12:10 CEST 2008 ] ERROR [PackageInstaller : LogAndUpdateEvent] : Package installation failed : Reason :[java.lang.Exception: Delete failed for d:\cwlms\cscopx/MDC/tomcat/webapps/rme/WEB-INF/lib/pkgs/Cat2960.zip]
[ Wed Oct 22 16:12:11 CEST 2008 ] ERROR [PackageManager : unInstallPackages] : Exception while uninstalling: nulljava.lang.NullPointerException
at com.cisco.nm.xms.psu.packagemgmt.PackageInstaller.LogAndUpdateEvent(Unknown Source)
at com.cisco.nm.xms.psu.packagemgmt.PackageInstaller.invokeUninstallForPackage(Unknown Source)
at com.cisco.nm.xms.psu.packagemgmt.PackageInstaller.performUninstall(Unknown Source)
at com.cisco.nm.xms.psu.packagemgmt.PackageInstaller.autoUnInstall(Unknown Source)
at com.cisco.nm.xms.psu.packagemgmt.PackageManager.unInstallPackages(Unknown Source)
at com.cisco.nm.xms.psu.packagemgmt.InstallWrapper.unInstallPkgs(Unknown Source)
at com.cisco.nm.xms.psu.packagemgmt.InstallWrapper.main(Unknown Source)
[ Wed Oct 22 16:12:11 CEST 2008 ] ERROR [CreateMaps : retainEntries] : String index out of range: -1
Packages are list on device update for delete purpose but they don't exist on disk.
Any idea ? Thanks, Elisabeth