UCCX 5.02 Historical Reporting

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Oct 22nd, 2008
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I have a customer that the supervisors what to only run reports for the agents they control. Is there a way I can do this.

Right now when they run them they are global.

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Jonathan Schulenberg Thu, 10/23/2008 - 09:11
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If supervisors just want to run a report with only select agents on it, they should be able to filter the report accordingly.

The Historical Reporting role within IPCC Express does not have the ability enforce this type of limit though.

You could use an external reporting interface of your choosing to impose a limitation such as this. The database schema is published for custom reporting needs.


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