We are having troubles with our carrier and outbound caller ID. Our call center maintains calls for 5+ clients. We are working on sending out a number with outbound calls so the caller ID will flag as the client and not as blocked which we use by default. We have already worked with the our provider of the PRI and I am able to make test calls using my phone and seperate CSS. I haven't found any information about how to setup a similar system with our dialer. The dialer is all T1's. We use MGCP to get them to callmanager, what it appears to me is that the outbound number is being lost in the transfer. The dialer vendor has verified in thier logs that the outbound number is being sent properly and should be handed off to callmanager. Version 188.8.131.5200-5 by the way. From there as I mentioned I am getting lost in the steps we have called support for this and one person says to use the route pattern and another says translation pattern. So in summary we are looking for the best way to take the caller id number that is passed from our dialer and make sure that it is only applied to the calls as needed, direct dials and manual dials from inside the building still need to be caller id blocked since one person may call on behalf of multiple clients. I will try to provide any information anyone needs in helping and appreciate any help anyone can give. This has been a long drawn out process for over 3 months now. Thanks again in advance.