Call Recording IP Communicator

Unanswered Question

Hi all,

I have a Customer Service Group that is investigating working from home options. We record all customer service calls via a span port monitoring our voice vlan. When somebody vpn's in and runs ip communciator they will no longer be in the voice vlan.

I could create a VPN vlan and SPAN that, but then I'd be SPAN-ning data and voice to the recording server.

Does anybody have any creative ways of dealing with this issue?

Thanks for any info.


I have this problem too.
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