Message Waiting Lamp not working for voicemail

red73mustang · ‎10-23-2008

I have a user with a message waiting lamp for a 7970 that won't light up when he gets a voice mail. It does light when the phone rings. I checked the user options web page and it's still still set to "Default System Policy" which should cuase the lamp to come on for new voice mails.

Any ideas would be great

Regards, Chet

allan.thomas · ‎10-23-2008

Have you attempted to re-synchronise or refresh MWI status for the specific Subscriber in Unity?

Locate the specific subscriber in Unity and under Messages ensure the MWI extension is set to X if not already, and then click the refresh.

HTH

Allan.

red73mustang · ‎10-23-2008

That did the trick, thanks Allan !!

allan.thomas · ‎10-23-2008

Hi Chester, glad I was able to resolve your problem.

Rgds

Allan.

Pls rate helpful posts.. Thanks

Rob Huffman · ‎10-23-2008

Nice troubleshooting Allan! +5 points from Calgary for sure my friend.

Cheers!

Rob

allan.thomas · ‎10-23-2008

Cheers Rob much appreciated, all we strive for is the simple recognition..

Allan ;-)

agentguerry · ‎11-26-2008

That was the trick for me too.

Thanks for the help here!

Luke