One Zero Is Missing...

Unanswered Question
Oct 23rd, 2008

Hi,

A customer can place an outbound call with an extra 0 e.g. 00123456789. If this customer receives a call then it is always with only 1 zero e.g. 0123456789. By pressing the "Recall" button, he can't place an outbound call.

How I can fix this issue?

Thanks.

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ysanadiga01 Thu, 10/23/2008 - 11:34

Hi Java,

Thanks for the link. But can I solve this issue by putting a "0" in the field "Prefix Digit (Outgoing calls)" under al Translation Patterns?

Thanks.

Ayodeji Okanlawon Thu, 10/23/2008 - 12:11

Hi,

Yes you can do this. But you have to ensure that the the CSS on your gateway has access only to the partition for the translation pattern. Your xlation pattern will then have a CSS that has access to all your internal phones.

NB: Make sure that its only the partiton of your xlation pattern that the CSS on your gateway has access to otherwise this will not work.

HTH, pls rate useful posts

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