CUPC Dialing with 9

SAN J · ‎10-23-2008

CUPC Newbee. On the "Recent" tab of CUPC, is it possible to setup dialing rules so when you double-click an external number it will prefix with the proper 9 or 91 in front of the number? I tried it with Application DIal Rules in CM but it didn't work. Is that only for Outlook CLick to Dial?

DOUG DAVIDSON · ‎10-25-2008

No it is not only for Outlook click to dial. I have the application dial rules setup to check the number of digits and prepend either a 9 or a 91 to the number.

It works great, however, I have had to educate my users that for long distance calls in the home area code they have to include the 1 on the number when dialing from Outlook. Without the leading 1 in the outlook contacts it treats it as a local call and removes the area code.

j.mccartney · ‎11-12-2008

Hello,

I'm relatively a newbie to UPC and I wanted to know if you know of any settings I need to set to allow LD dialing from UPC. When users try it, they get "Out of Service" in the UPC window. What I really want to do is allow users to dial LD via UPC and prompt for an access code.

Is that possible and if so how?

TIA - John

Tommer Catlin · ‎11-12-2008

check out this link

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cbfa204/1#selected_message

j.mccartney · ‎12-12-2008

Thanks for the link. I figured it out just forgot to respond here -in the UPC client its waiting for input for an auth code, once you enter it on the dialpad it completes the call.

Cheers!