Click To Dial using CAD outdial pad on UCCX 5.X

Unanswered Question
Oct 25th, 2008

I have a customer who wants the CAD to out dial a customer number. I am guessing I could use a Task Button and a macro - to copy the number from their CRM application screen and use the dial pad to dial out. Will this work? In the Macro Recorder does it allow clicking the dial pad and paste the number and enter? is there a better way to do click to dial - where the number comes from the CRM screen? Thanks.


http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/user/cda/ecda/ecda64ug.pdf

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