10-26-2008 01:33 PM - edited 03-15-2019 02:10 PM
Is it possible to get the ring duration (i.e. the time the phone was ringing before the call was answered) from the CUCM 5.1 CDR fields?
Thanks
10-26-2008 05:30 PM
unfortunately no field holds that info within CRD
HTH
java
if this helps, please rate
05-04-2016 04:22 AM
Hi
A few years have gone past... Now we are on CUCM 11.x. Is there still no "ring duration" field within CDR?
Thanks for your feedback!
05-04-2016 04:57 AM
It appears its still not there, check the available parameters in cucm 11.0 here
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/11_0_1/cdrdef/CUCM_BK_C5ED8A7C_00_cisco-unified-cdr-analysis-and-reporting1101/car_device_reports_results.html#CUCM_TP_C3DE5F42_00
Manish
03-04-2019 10:03 AM
You can calculate like:
Ring duration = dateTimeConnect - dateTimeOrigination
03-05-2019 03:41 AM
03-06-2019 06:41 AM
03-28-2019 11:06 PM
In the case a call went to UCCX and will be sent to a DN (not an agent), the difference between OrigTime and ConnectTime will show the time until the phone is picked up. Here is such a classic example sending a call from UCCX to a hunt pilot (5000). Ring time is calculated as mentioned above:
CldPty (final, last redir);ring;talk: (HP involved)
1. 8600 (8439,8600);2;8
2. 5000 (5001,5000);13;12 (HP:5000)
The original call went to 8600 (ringing 2 secs before UCCX picked up), CTI port is 8439. Some call treatment for 8 seconds, then calling DN 5000 (Hunt Pilot). The call went to 5001 which is a member of the Line Group. Ring time shows 13 seconds, which is the accumulated time of UCCX ringing 2 secs, 8 secs treatment and 3 seconds before 5001 picked up.
Hope that helps
Patrick
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