RME 4.2: PSIRT_EoX offline Report

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Oct 27th, 2008
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Hi there,


actually I'm trying to use EoL-Report feature in RME 4.2.

Unfortunately the machine is not connected to the internet, therefor I tried to use the EoX-offline report feature.


Trying to download the required file (local_xml) via the state URL in docs (RME 4.2 Chapter 23) the link seems to be dead.

Download-Link:

http://www.cisco.com/pcgi-bin/front.x/eox/RME_PSIRT_DETAILS.pl?action=download


Doc-Link:

http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_resource_manager_essentials/4.2/user/guide/psirteox.html


Are there any other possibilities to download that required file?


Thanks for any feedback


Lothar

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lotmueller Tue, 10/28/2008 - 01:30
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Hi,


thanks for your feedback.


Unfortunately the link you provided does not work (Result in Browser-Window: Please refresh the page and try again).


I tried with Firefox and IE and a direct connection to the internet.


Could you please post the actual file in this thread?


Are there any possiblities to get the file (e.g. ftp-download, send via email-service, ...)


Thanks for any feedback.


Lothar

Joe Clarke Tue, 10/28/2008 - 07:55
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I cannot post the file. I'll check with the RME developers to see if Cisco.com is having a problem. We have been experiencing problems with this data recently.

Joe Clarke Wed, 10/29/2008 - 09:46
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Development is aware of the problem, and they are working with the Cisco.com team to fix it. The issue is that the size of the data file is too large, and the Cisco.com server is timing out.

lotmueller Wed, 10/29/2008 - 15:37
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Hi Joe,


thanks for this information.


Is it possible for you or the guys from DE to put the file on the ftp-server download site

for RME (ftp://ftp-sj.cisco.com/cisco/cw2000/patches/rme/) to workaround the problem for now?


We need that EoX-Information very urgent to create Reports for our customers.


Thanks for your good and fast support.


Best Regards


Lothar

Joe Clarke Wed, 10/29/2008 - 16:40
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The data cannot be generated right now due to its size. When the issue is resolved, it will work for both you and us.

lo.mueller Mon, 11/17/2008 - 03:00
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Hi there,


any news regarding this issue.

As we now need the EoX-Data, are there any possibilities getting the needed data?


Best Regards


Lothar

Joe Clarke Mon, 11/17/2008 - 08:17
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It is still being worked on. The last update I received says it should be back online by the 29th of November at the latest.

lo.mueller Sun, 11/30/2008 - 22:42
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Hi Joe,


thanks for the update.


I tested the link you provided (IE and Firefox), but unfortunatly nothing happens except a blank window.


What should happpen?


Thanks for any feedback


Lothar

Joe Clarke Mon, 12/01/2008 - 06:17
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It depends on how the browser behaves. The first thing you should get is a Cisco.com login page. Then, Firefox will auto-decompress the file, and display it as a text file. In IE 6.0, you may have to go to Tools > Internet Options > Advanced, and click "Restore Defaults". I'm getting the same blank page in IE 7.0. I still haven't found the option to make it work there.

lo.mueller Mon, 12/01/2008 - 06:50
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Hi Joe,


now I finally got the file.


Do you know how often this file will be updated?


Best Regards


Lothar

Joe Clarke Mon, 12/01/2008 - 06:54
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The PSIRT list will be updated whenever there is a new advisory. The EOX data generally gets updated whenever a new EOX announcement is made. If you download the file once per month, you should be good.

glenn.ong Wed, 03/25/2009 - 18:18
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Thought I'll re-use this existing thread even though I'm having slightly different issue.


I'd downloaded the EOX offline report and put it in the appropriate directory successfully. I'm also able to generate a PSIRT report successfully.


However, when I'm trying to generate a EOS/EOL report..it will always fail and the reason for failure is "Unable to get data from Local files. Check files are available or not. Try again later".


Looking at the job log, it shows "ERROR,[main],com.cisco.nm.rmeng.inventory.reports.util.EOXDBUtil,updateDevicetable,472,SQL Anywhere Error -638: Right truncation of string datacom.sybase.jdbc2.jdbc.SybSQLException: SQL Anywhere Error -638: Right truncation of string data"


It is very strange that the same offline file can generate PSIRT report but not EOX report..can someone shed some light on this please?


Thx very much in advance.

Joe Clarke Wed, 03/25/2009 - 21:59
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Please start a new thread for your issue.

lo.mueller Wed, 04/07/2010 - 02:22
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Hi Joe,


unfortunately download of PSIRT_EoX offline files is still not possible.


Do you know whether there are any known problems?


Any possibility to get offline-files, as we need them for reporting?


Thanks a lot for your feedback


Lothar

yjdabear Thu, 04/08/2010 - 17:43
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Es war mir ein Vergnügen, Herr Mueller. I can't help it but remember this Louis De Funes moment

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