Caller input not functioning

Unanswered Question
Oct 27th, 2008

When accessing the auto attendant of an external organizations voice mail system, the caller input is not recognized. Tested using a a different ip phone and it works with no problem.

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Jaime Valencia Mon, 10/27/2008 - 07:57

if it fails for PSTN calls check your DTMF settings as you might not be passing them to Unity



if this helps, please rate

Jaime Valencia Wed, 11/05/2008 - 07:37

first place to check is the dial-peers, or MGCP config depending on what protocol you're running



if this helps, please rate

band2headboy Wed, 09/21/2011 - 12:15


I know, this topic is old, however I did not found an aswer for this topic and I hope that my answer can help someone.

I Fix this problem using the below command under the dial-peer within the UC as destination:

=>  dtmf-relay cisco-rtp rtp-nte digit-drop h245-signal h245-alphanumeric

Would be nice if someone can explain each one of the options above, anyway, this I'll fix the keypad input problem!


This Discussion