10-27-2008 11:51 AM - edited 03-15-2019 02:11 PM
Is there anyway for a transferred call to go back to the DN that transferred it? For example, Extension 1234 answers a call then wants to transfer it to DN 4321. 4321 does not answer and the call forwards to the receptionist. Is there a way that the call could go back to 1234 (the transferror)?
We are using CCM 6.1.
10-27-2008 12:03 PM
This feature is available in latest CallManager Express, but unfortunatelly is not there in CallManager. Sorry.
Chris
11-20-2008 08:00 AM
Does CME 4.1 support this feature? If so, What the configuration looks like?
Thanks,
11-20-2008 08:23 AM
TRANSFER REVERSION
This feature is available in CCM 4.3,5.x and 6.x with the Cisco Unified Department Attendant Console. It is not available via any other mechanism so far.
Transfer Reversion (Call Recall)
This allows a transferred call to revert back to the department administrator so that it can be answered and then transferred to a new destination.
Cisco Unified Department Attendant Console
HTH
java
if this helps, please rate
11-20-2008 08:38 AM
I have a CCM 5.1, does this appliation come with the solution like normal Attendant Consol or we need to buy it seperately? Could you please point me to a configuration link?
Thank,
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide