call reporting

Unanswered Question
Oct 27th, 2008

Version: IPCC express 4.04

I have a script where the first step is a simple IVR which diverts calls to the correct number, if no option is selected the call moves to a Select resource step. How can I report on the number of calls that press option 1 or option 2 in the IVR menu as well as total calls? it seems the real time reports only show calls that hit the select Resource Step

I have this problem too.
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pklos Tue, 10/28/2008 - 06:12

You can mark call as handled (Set Contact Info Step) and set one standard enterprise data field for reporting (Set Enterprise Call Info Step).

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regards,

PK

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