call reporting

Unanswered Question
Oct 27th, 2008
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Version: IPCC express 4.04

I have a script where the first step is a simple IVR which diverts calls to the correct number, if no option is selected the call moves to a Select resource step. How can I report on the number of calls that press option 1 or option 2 in the IVR menu as well as total calls? it seems the real time reports only show calls that hit the select Resource Step

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Overall Rating: 5 (1 ratings)
pklos Tue, 10/28/2008 - 06:12
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You can mark call as handled (Set Contact Info Step) and set one standard enterprise data field for reporting (Set Enterprise Call Info Step).





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