How to remove DND (Do Not Disturb) option

ckuriyar74 · ‎10-28-2008

I have one of the user phone enabled with DND (Do Not Disturb) option and iam unable to remove this option from the phone extn.

Can anyone help me how to remove this option from phone so we can receive calls, no options available on phone to clear.

Thanks,

Chandru

tim.giles · ‎10-28-2008

Hi,

Are you using CME or Unified Communications Manager?

I think you should be able to remove the DND via the softkey template. Create a new template if necessary and remove the DND. Add the template to this users phone and they won't get the option..

..more info here.

Cisco Unified Communications Manager Admin Guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmcfg/b06skey.html#wp1023689

Configuring Do Not Disturb in CME:

http://www.cisco.com/univercd/cc/td/doc/product/voice/its/cmeadm/feat/cmednd.htm

Please rate useful posts..

tim.giles · ‎10-28-2008

If you've got CCM 6 you should be able to disable it!

Just uncheck the box "Do Not Disturb" to disable the option on the phone.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmcfg/b06phone.html#wp1302989 (search for DND)

mikekhajo · ‎02-03-2015

i got nothing except telnet to connect to the router

mikekhajo · ‎02-03-2015

thanks for fast replay

all what i have is <telnet> to my Cisco router nothing else

R1#show ephone dnd

ephone-2[1] Mac:2222.2222.0702 TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:11
IP:192.168.10.27 * 60181 CIPC keepalive 1 max_line 8 available_line 8 DnD
button 1: cw:1 ccw:(0 0)
dn 2 number 712 CH1 DOWN CH2 DOWN
button 2: cw:1 ccw:(0 0)
dn 22 number 732 CH1 DOWN CH2 DOWN
button 3: cw:1 ccw:(0 0)
dn 42 number 752 CH1 DOWN CH2 DOWN
Preferred Codec: g711ulaw
Lpcor Type: none

ephone-5[4] Mac:2222.2222.0705 TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:11
IP:192.168.10.27 * 54393 CIPC keepalive 221 max_line 8 available_line 8 DnD
button 1: cw:1 ccw:(0 0)
dn 5 number 715 CH1 DOWN CH2 DOWN
button 2: cw:1 ccw:(0 0)
--More-- dn 25 number 735 CH1 DOWN CH2 DOWN
button 3: cw:1 ccw:(0 0)
--More-- dn 45 number 755 CH1 DOWN CH2 DOWN
Preferred Codec: g711ulaw
--More-- Lpcor Type: none

--More-- ephone-8[7] Mac:2222.2222.0708 TCP socket:[12] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 20/17 max_streams=5
--More-- mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:11
--More-- IP:192.168.10.73 * 1380 CIPC keepalive 298 max_line 8 available_line 8 DnD
button 1: cw:1 ccw:(0 0)
--More-- dn 8 number 718 CH1 IDLE CH2 IDLE
button 2: cw:1 ccw:(0 0)
--More-- dn 28 number 738 CH1 IDLE CH2 IDLE
button 3: cw:1 ccw:(0 0)
--More-- dn 48 number 758 CH1 IDLE CH2 IDLE
Preferred Codec: g711ulaw
--More-- Lpcor Type: none
R1#

awallclock · ‎07-03-2017

I know this post is 9 years too late but I found a solution that worked for me.

This is for whomever finds this in the future because I know I couldn't find anything online about it when I looked.

I can't guarantee that it is the same steps that will work for you but it will give you an idea of where to look.

Call the phone from a different one. There has to be an active call.
Press the "More" soft button
Press the "Confrn" soft button
Press the "DND" soft button
Press the "End Call" soft button
Press the "Resume" soft button
Press the "End Call" soft button.