Want to take a class for CallManager 6

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Oct 28th, 2008
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My company recently had a new CallManager 6.1 server installed along with Unity Express 2.1 to replace our old Avaya Legacy phone system. All the work was done by an outside firm. I am able to do some of the most basic tasks like adding a new user, but some of the other basic tasks like adding a second extension to a phone I can't figure out and I hate having to call our installer for things like this.

Can someone reccommend a class that could teach me basic stuff like that? I don't see any classes for CM 6, mostly for the old versions. Or maybe a book that describes these tasks.


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Rob Huffman Tue, 10/28/2008 - 07:10
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Hi Erik,

I have found these books to be very useful and although they are "older" the principles still apply;

Cisco CallManager Fundamentals, 2nd Edition


Configuring CallManager and Unity: A Step-by-Step Guide


Troubleshooting Cisco IP Telephony


As for Training, Global Knowledge is always highly thought of in my peer group :) They do carry CCM 6.x Training;

Look under;

Unified Communications Training


Hope this helps!


ewilliams95 Tue, 10/28/2008 - 07:18
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Thanks Rob. This is helpful.

Does anyone know why Cisco courses have as a prerequisit "knowledge of Windows 2000" when my CM box runs on Linux (as I assume all of them do now)?

Chris Deren Tue, 10/28/2008 - 14:31
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The prerequisites are outdated, however not all Cisco voice products run on Linux. The following still run only on Windows:


Contact Cetner Express

Contact Cetner Enterprise





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