Want to take a class for CallManager 6

Unanswered Question
Oct 28th, 2008

My company recently had a new CallManager 6.1 server installed along with Unity Express 2.1 to replace our old Avaya Legacy phone system. All the work was done by an outside firm. I am able to do some of the most basic tasks like adding a new user, but some of the other basic tasks like adding a second extension to a phone I can't figure out and I hate having to call our installer for things like this.

Can someone reccommend a class that could teach me basic stuff like that? I don't see any classes for CM 6, mostly for the old versions. Or maybe a book that describes these tasks.

Thanks

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rob.huffman Tue, 10/28/2008 - 07:10

Hi Erik,

I have found these books to be very useful and although they are "older" the principles still apply;

Cisco CallManager Fundamentals, 2nd Edition

http://www.ciscopress.com/bookstore/product.asp?isbn=1587051923

Configuring CallManager and Unity: A Step-by-Step Guide

http://www.ciscopress.com/bookstore/product.asp?isbn=1587051966

Troubleshooting Cisco IP Telephony

http://www.ciscopress.com/bookstore/product.asp?isbn=1587050757

As for Training, Global Knowledge is always highly thought of in my peer group :) They do carry CCM 6.x Training;

Look under;

Unified Communications Training

http://www.globalknowledge.com/training/category.asp?pageid=9&catid=206&country=United+States

Hope this helps!

Rob

ewilliams95 Tue, 10/28/2008 - 07:18

Thanks Rob. This is helpful.

Does anyone know why Cisco courses have as a prerequisit "knowledge of Windows 2000" when my CM box runs on Linux (as I assume all of them do now)?

Chris Deren Tue, 10/28/2008 - 14:31

The prerequisites are outdated, however not all Cisco voice products run on Linux. The following still run only on Windows:

Unity

Contact Cetner Express

Contact Cetner Enterprise

CVP

MeetingPlace

Chris

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