Recently I ran into a problem where some DNs in our 29XX range will not transfer to a specific destination DN voicemail account via the coverage path fields.
These "problem" DNs will instead just transfer to the general Unity voicemail system but not to the specific DN/Unity account I am pointing them to.
The transfer number string I am using is #0 (indicating transfer to voicemail) followed by a destination DN....so it is in this format #0XXXX.
So for example DN 29XX would have a coverage path point to #0XXXX if a call is not answered, busy, etc...
This type of coverage path is working fine for several end users already at other locations.
However so far I have run into these two 29XX range DNs where I cannot get this type of coverage path transfer to work properly.
Since both of these "problem" DNs are in the same 29XX DID range/Device Pool/Location, etc, I am thinking that something related to this location is the source of the trouble.
Regular voicemail works fine for all DNs at all locations throughout our cluster and manually dialing #0XXXX to leave a voicemail for any DNs at any location throughout our cluster works fine as well.
Any ideas on where to look?