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CiscoWorksUserTrackingUtility1.1 not working with Campus 4.0.12

oalvi
Level 1
Level 1

After I upgrade Campus Manager to 4.0.12, the CiscoWorksUserTrackingUtility filed to connect as the below message:

(Failed to get user Information from server, Please check if the server is up and the configured user has privileges to access this information)

But I can query via IE portal.

2 Replies 2

Joe Clarke
Cisco Employee
Cisco Employee

How do you have the utility configured?

Thanks Jclarke

The configration of the utiltiy on Pc isn't change.

The problem is solved after rebooting the CaMpus server.

Best regards

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