I have an Unified CCX Premium 5.0(2)SR01_Build053 with 80 seats out of which 20 are for outbound. I have created a CSQ's, resource group's only for outbound.
And here is the problem. When I connect 20 or 20+ outbound agents and I turn on the outbound campaigns only 10-12 agents are in talking at a certain time. If I reboot the CCX system it works ok for a certain time (couple of hours or a day) and then it comes back to only 10-12 agents of the 20 being used. Agents will stay in the ready state even 2 minutes before being reserved by the system.
Does anyone have an idea? Is there a table where I can see the agents that are used by the outbound subsystem at a certain time ?