IPCC Express outbound system working at 60%

Unanswered Question
Oct 29th, 2008
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Hello guys,

I have an Unified CCX Premium 5.0(2)SR01_Build053 with 80 seats out of which 20 are for outbound. I have created a CSQ's, resource group's only for outbound.

And here is the problem. When I connect 20 or 20+ outbound agents and I turn on the outbound campaigns only 10-12 agents are in talking at a certain time. If I reboot the CCX system it works ok for a certain time (couple of hours or a day) and then it comes back to only 10-12 agents of the 20 being used. Agents will stay in the ready state even 2 minutes before being reserved by the system.

Does anyone have an idea? Is there a table where I can see the agents that are used by the outbound subsystem at a certain time ?


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jbayuka Tue, 11/04/2008 - 14:15
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Try this:

Put Set Contact Info in Successful branch of Redirect Step.


mikram Wed, 11/05/2008 - 06:14
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Also, mark contact as Handled.


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