We have IPCCX 5.0(2)SR01 cluster in HA mode.
Our CCM version is 5.1 and is integrated with AD.
Our CCM cluster has 1 publisher and 2 subscribers.
When our CCM publisher is down, our agents are not able to login to the Cisco Agent Desktop.
I am not able to login to the CRS admin page either.
We are running AXL service on all the 3 CCMs.
In the IPCCX configuration ( under Unified CM Configuration section), we have added all the 3 ccms as AXL Service Providers.
Still our agents are not able to login to the cisco agent desktop when the CCM publisher is down.
Is this by design or am I missing some config?
Had the same problem myself earlier this year. 1 Pub & 1 Sub. UCCX 4.5 Had to install the latest UCCM which is now System version: 126.96.36.1990-3 which solved the problem. We were running 188.8.131.520-11.