Calls getting dropped at Agents phone

Unanswered Question
Oct 29th, 2008
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After answering the call by agents, the call gets dropped. During the time there is no voice hearing from the customer end. This is happening randomly at each agent.

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mikram Wed, 10/29/2008 - 07:47
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What version of CUCM and is it IPCCX or ICM? Do you have enough licenses installed.



Pandiyan.d Wed, 10/29/2008 - 08:04
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CUCM - ver 6.0

ICM - ver 7.2


Yes I have enough licenses.

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