In the ICM 7.2 / IPIVR 5.X / CCM 6.X scenario we are using a translation route with 6 DNIS numbers in the translation DNIS pool to use IPIVR for get digits and queue-ing.
Does translation use the first one always? I have not seen it using the second or beyond.
Are there are any stats for
a) translation route failure - sometimes occasionally this happens
b) how many times each of the DNIS pool numbers are used?
By the way if the translation route fails what is the best way to debug and handle it?