Cisco 7937

Unanswered Question
Oct 29th, 2008

Hi,

I have justed noticed that on directory number assigned to a 7937 , there is no option for recording profile or call recording.

should i assume by this that it is not supported?

anyone noticed this?

Regards

Mark

Ps Callmanager 6.1.2

I have this problem too.
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Jaime Valencia Wed, 10/29/2008 - 08:43

The 7937 is a 3rd-Party conference device. This feature does not support 3rd-Party devices.

HTH

java

if this helps, please rate

Rob Huffman Wed, 10/29/2008 - 08:48

Hi Mark,

I'm pretty sure the 7937 does not have the "Built-in Bridge" capabilities required for Call Recording.

Call recording in Unified Communications Manager Release 6.1(1) is supported by all 3rd-generation phones (Cisco Unified IP Phone 7911G, 7931G, ,7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE models).

Silent Monitoring/Recording Architecture

Cisco has adopted an IP phone-based approach for silent monitoring instead of the typical SPAN approach. The agent's phone mixes the media streams of the agent-to-customer call and sends that stream to the supervisor.

Cisco has also adopted an IP phone-based approach for call recording. The agent's phone relays the two media streams of the agent-to-customer call to the recorder.

Both features rely on the phone's internal DSP resources (BIB).

http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.1.1/features_apps/CMmonrec.html#wp998251

Hope this helps!

Rob

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