10-29-2008 08:28 AM - edited 03-15-2019 02:14 PM
Hi,
I have justed noticed that on directory number assigned to a 7937 , there is no option for recording profile or call recording.
should i assume by this that it is not supported?
anyone noticed this?
Regards
Mark
Ps Callmanager 6.1.2
10-29-2008 08:43 AM
The 7937 is a 3rd-Party conference device. This feature does not support 3rd-Party devices.
HTH
java
if this helps, please rate
10-29-2008 08:48 AM
Hi Mark,
I'm pretty sure the 7937 does not have the "Built-in Bridge" capabilities required for Call Recording.
Call recording in Unified Communications Manager Release 6.1(1) is supported by all 3rd-generation phones (Cisco Unified IP Phone 7911G, 7931G, ,7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE models).
Silent Monitoring/Recording Architecture
Cisco has adopted an IP phone-based approach for silent monitoring instead of the typical SPAN approach. The agent's phone mixes the media streams of the agent-to-customer call and sends that stream to the supervisor.
Cisco has also adopted an IP phone-based approach for call recording. The agent's phone relays the two media streams of the agent-to-customer call to the recorder.
Both features rely on the phone's internal DSP resources (BIB).
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.1.1/features_apps/CMmonrec.html#wp998251
Hope this helps!
Rob
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