10-29-2008 09:04 AM
Hi,
I'm getting the following error in the homepage of RME in our LMS.
JRM Service could be down. Check whether JRM services are running.
I have checked the JRM process under Common Services-->Server-->Admin-->Process it is showing "Running Normally"
I have run the cwjava -cw NMSROOT com.cisco.nm.cmf.jrm.jobcli
I get the following error Exception in thread "main" java.lang.NoClassDefFoundError: com/cisco/nm/cmf/jrm/jobcli
I have tried restarting the server multiple times, but still the same issue..
What could be the problem?? can someone give ur inputs pls..
I have include the following jrm.log, NMSROOT\lib\classpath\md.properties, and the output of the SET command from a DOS prompt
Set command
AdminEmail=c2k@umsl.edu
ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\chapmanst\Application Data
CLIENTNAME=EDUCATIO-CDD1A0
ClusterLog=C:\WINDOWS\Cluster\cluster.log
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=CISCOWORKS
ComSpec=C:\WINDOWS\system32\cmd.exe
CWMIBDIR=E:\PROGRA~1\CSCOpx\objects\share\mibs
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\chapmanst
LM_LICENSE_FILE=E:\PROGRA~1\CSCOpx\objects\smarts\conf\trial.dat.DFM
LOGONSERVER=\\STL-DC23
NUMBER_OF_PROCESSORS=4
OS=Windows_NT
Path=E:\PROGRA~1\CSCOpx\objects\smarts\lib;E:\PROGRA~1\CSCOpx\objects\smarts\bin
;E:\PROGRA~1\CSCOpx\campus\bin;E:\PROGRA~1\CSCOpx\MDC\tomcat\bin;E:\PROGRA~1\CSC
Opx\MDC\Apache;E:\PROGRA~1\CSCOpx\MDC\jre\bin;E:\PROGRA~1\CSCOpx\MDC\bin;E:\PROG
RA~1\CSCOpx\lib\jre\bin\server;E:\PROGRA~1\CSCOpx\objects\db\win32;E:\PROGRA~1\C
SCOpx\bin;C:\Program Files\Legato\nsr\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WIND
OWS\System32\Wbem;C:\Program Files\Dell\SysMgt\oma\bin
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 15 Model 4 Stepping 1, GenuineIntel
PROCESSOR_LEVEL=15
PROCESSOR_REVISION=0401
ProgramFiles=C:\Program Files
PROMPT=$P$G
SESSIONNAME=RDP-Tcp#24
SM_BROKER=ciscoworks:9002
SM_HOME=E:\PROGRA~1\CSCOpx\objects\smarts
SM_RULESET_PATH=E:\PROGRA~1\CSCOpx\objects\smarts\rules
SM_SITEMOD=E:\PROGRA~1\CSCOpx\objects\smarts\local;E:\PROGRA~1\CSCOpx\objects\sm
arts
SM_SNMP_BUG_COMPATIBLE=1
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\CHAPMA~1\LOCALS~1\Temp\2
TMP=C:\DOCUME~1\CHAPMA~1\LOCALS~1\Temp\2
USERDNSDOMAIN=STL.UMSL.EDU
USERDOMAIN=UMSL-USERS
USERNAME=chapmanst
USERPROFILE=C:\Documents and Settings\chapmanst
windir=C:\WINDOWS
Thanks
Steve Chapman
10-29-2008 10:11 AM
The attachments did not make it. This may be a problem with the Forum, though. Please post the output of the pdshow command. Is this server integrated with ACS?
10-29-2008 10:51 AM
E:\>pdshow
Process= Tomcat
State = Program started - No mgt msgs received
Pid = 1216
RC = 0
Signo = 0
Start = 10/23/2008 6:16:10 PM
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= Apache
State = Program started - No mgt msgs received
Pid = 2308
RC = 0
Signo = 0
Start = 10/23/2008 6:16:29 PM
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= TomcatMonitor
State = Running normally
Pid = 1420
RC = 0
Signo = 0
Start = 10/23/2008 6:16:30 PM
Stop = Not applicable
Core = Not applicable
Info = Tomcat Server up
Process= RmeOrb
State = Program started - No mgt msgs received
Pid = 6820
RC = 0
Signo = 0
Start = 10/23/2008 6:17:28 PM
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= RmeGatekeeper
State = Program started - No mgt msgs received
Pid = 6840
RC = 0
Signo = 0
Start = 10/23/2008 6:17:32 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= EDS
State = Running normally
Pid = 6912
RC = 0
Signo = 0
Start = 10/23/2008 6:17:36 PM
Stop = Not applicable
Core = Not applicable
Info = Initialization complete
Process= EDS-TR
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= RMEDbEngine
State = Program started - No mgt msgs received
Pid = 7076
RC = 0
Signo = 0
Start = 10/23/2008 6:17:44 PM
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= RMEDbMonitor
State = Running normally
Pid = 7156
RC = 0
Signo = 0
Start = 10/23/2008 6:17:48 PM
Stop = Not applicable
Core = Not applicable
Info = DbMonitor Running Normally.
Process= RMECSTMServer
State = Running normally
Pid = 7264
RC = 0
Signo = 0
Start = 10/23/2008 6:17:49 PM
Stop = Not applicable
Core = Not applicable
Info = RMECSTMServer started.
Process= Proxy
State = Program started - No mgt msgs received
Pid = 7380
RC = 0
Signo = 0
Start = 10/23/2008 6:17:53 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= LicenseServer
State = Program started - No mgt msgs received
Pid = 7388
RC = 0
Signo = 0
Start = 10/23/2008 6:17:53 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
!I have to break this up since it too large!
I can see the attchments, but add them again.
Yes we are using ACS
Thanks for you help
10-29-2008 10:52 AM
Process= INVDbEngine
State = Program started - No mgt msgs received
Pid = 7396
RC = 0
Signo = 0
Start = 10/23/2008 6:17:55 PM
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= INVDbMonitor
State = Running normally
Pid = 7492
RC = 0
Signo = 0
Start = 10/23/2008 6:17:59 PM
Stop = Not applicable
Core = Not applicable
Info = DbMonitor Running Normally.
Process= FHPurgeTask
State = Transient terminated
Pid = 0
RC = 0
Signo = 0
Start = 10/29/2008 12:00:01 AM
Stop = 10/29/2008 12:01:32 AM
Core = Not applicable
Info = DPS Task FHPurgeTask completed at Wed Oct 29 00:01:32 CDT 2008. For stat
Process= FHDbEngine
State = Program started - No mgt msgs received
Pid = 7500
RC = 0
Signo = 0
Start = 10/23/2008 6:18:01 PM
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= FHDbMonitor
State = Running normally
Pid = 7592
RC = 0
Signo = 0
Start = 10/23/2008 6:18:05 PM
Stop = Not applicable
Core = Not applicable
Info = DbMonitor Running Normally.
Process= ESS
State = Program started - No mgt msgs received
Pid = 7612
RC = 0
Signo = 0
Start = 10/23/2008 6:18:06 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= EssMonitor
State = Running normally
Pid = 7864
RC = 0
Signo = 0
Start = 10/23/2008 6:18:10 PM
Stop = Not applicable
Core = Not applicable
Info = ESS is fully up now !
Process= ICServer
State = Running normally
Pid = 8016
RC = 0
Signo = 0
Start = 10/23/2008 6:18:11 PM
Stop = Not applicable
Core = Not applicable
Info = ICServer started.
Process= PMServer
State = Running normally
Pid = 8024
RC = 0
Signo = 0
Start = 10/23/2008 6:18:11 PM
Stop = Not applicable
Core = Not applicable
Info = EPMServer is up and running
Process= SyslogCollector
State = Program started - No mgt msgs received
Pid = 2488
RC = 0
Signo = 0
Start = 10/23/2008 6:18:15 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= EPMDbEngine
State = Program started - No mgt msgs received
Pid = 628
RC = 0
Signo = 0
Start = 10/23/2008 6:18:17 PM
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= EPMDbMonitor
State = Running normally
Pid = 2608
RC = 0
Signo = 0
Start = 10/23/2008 6:18:21 PM
Stop = Not applicable
Core = Not applicable
Info = DbMonitor Running Normally.
Process= EPMServer
State = Running normally
Pid = 6832
RC = 0
Signo = 0
Start = 10/23/2008 6:18:21 PM
Stop = Not applicable
Core = Not applicable
Info = EPMServer is up and running
10-29-2008 10:52 AM
Process= FHServer
State = Program started - No mgt msgs received
Pid = 7708
RC = 0
Signo = 0
Start = 10/23/2008 6:18:25 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= diskWatcher
State = Running normally
Pid = 7792
RC = 0
Signo = 0
Start = 10/23/2008 6:18:26 PM
Stop = Not applicable
Core = Not applicable
Info = diskWatcher initialized OK.
Process= DFMMultiProcLogger
State = Program started - No mgt msgs received
Pid = 7800
RC = 0
Signo = 0
Start = 10/23/2008 6:18:26 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= DFMLogServer
State = Program started - No mgt msgs received
Pid = 7828
RC = 0
Signo = 0
Start = 10/23/2008 6:18:26 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= DFMCTMStartup
State = Administrator has shut down this server
Pid = 0
RC = 0
Signo = 0
Start = 10/23/2008 6:18:26 PM
Stop = 10/23/2008 6:19:48 PM
Core = Not applicable
Info = Server started by admin request
Process= DfmBroker
State = Running normally
Pid = 1136
RC = 0
Signo = 0
Start = 10/23/2008 6:18:26 PM
Stop = Not applicable
Core = Not applicable
Info = DFM broker Running
Process= DfmServer
State = Running normally
Pid = 8368
RC = 0
Signo = 0
Start = 10/23/2008 6:18:30 PM
Stop = Not applicable
Core = Not applicable
Info = DFM server Running
Process= DeviceDiscovery
State = Transient terminated
Pid = 0
RC = 0
Signo = 0
Start = 10/29/2008 11:00:00 AM
Stop = 10/29/2008 11:25:47 AM
Core = Not applicable
Info = Server started by admin request
Process= CSRegistryServer
State = Running normally
Pid = 8376
RC = 0
Signo = 0
Start = 10/23/2008 6:18:30 PM
Stop = Not applicable
Core = Not applicable
Info = CSRegistryServer is running in other process
Process= CmfDbEngine
State = Program started - No mgt msgs received
Pid = 8384
RC = 0
Signo = 0
Start = 10/23/2008 6:18:32 PM
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
10-29-2008 10:53 AM
Process= CmfDbMonitor
State = Running normally
Pid = 8628
RC = 0
Signo = 0
Start = 10/23/2008 6:18:36 PM
Stop = Not applicable
Core = Not applicable
Info = DbMonitor Running Normally.
Process= DCRServer
State = Running normally
Pid = 8648
RC = 0
Signo = 0
Start = 10/23/2008 6:18:37 PM
Stop = Not applicable
Core = Not applicable
Info = DCRServer is up and running
Process= CampusOGSServer
State = Program started - No mgt msgs received
Pid = 9080
RC = 0
Signo = 0
Start = 10/23/2008 6:18:51 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= CMFOGSServer
State = Program started - No mgt msgs received
Pid = 9088
RC = 0
Signo = 0
Start = 10/23/2008 6:18:51 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= ConfigMgmtServer
State = Program started - No mgt msgs received
Pid = 9096
RC = 0
Signo = 0
Start = 10/23/2008 6:18:51 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= EssentialsDM
State = Running normally
Pid = 9120
RC = 0
Signo = 0
Start = 10/23/2008 6:18:51 PM
Stop = Not applicable
Core = Not applicable
Info = RME Device Management started.
Process= NCTemplateMgr
State = Running normally
Pid = 9420
RC = 0
Signo = 0
Start = 10/23/2008 6:18:55 PM
Stop = Not applicable
Core = Not applicable
Info = NCTemplateMgr started.
Process= NetShowMgr
State = Running normally
Pid = 9428
RC = 0
Signo = 0
Start = 10/23/2008 6:18:55 PM
Stop = Not applicable
Core = Not applicable
Info = NetShowMgr started.
Process= RMEOGSServer
State = Program started - No mgt msgs received
Pid = 9436
RC = 0
Signo = 0
Start = 10/23/2008 6:18:55 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= TISServer
State = Program started - No mgt msgs received
Pid = 9444
RC = 0
Signo = 0
Start = 10/23/2008 6:18:55 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= DFMOGSServer
State = Program started - No mgt msgs received
Pid = 9752
RC = 0
Signo = 0
Start = 10/23/2008 6:19:00 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= InventoryCollector
State = Running normally
Pid = 10092
RC = 0
Signo = 0
Start = 10/23/2008 6:19:04 PM
Stop = Not applicable
Core = Not applicable
Info = InventoryCollector is up and running
10-29-2008 10:54 AM
Process= Interactor
State = Program started - No mgt msgs received
Pid = 8196
RC = 0
Signo = 0
Start = 10/23/2008 6:19:08 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= NOSServer
State = Running normally
Pid = 8608
RC = 0
Signo = 0
Start = 10/23/2008 6:19:08 PM
Stop = Not applicable
Core = Not applicable
Info = NOSServer is up and running
Process= PTMServer
State = Running normally
Pid = 6092
RC = 0
Signo = 0
Start = 10/23/2008 6:19:09 PM
Stop = Not applicable
Core = Not applicable
Info = Started Successfully
Process= EDS-GCF
State = Running normally
Pid = 1208
RC = 0
Signo = 0
Start = 10/23/2008 6:19:11 PM
Stop = Not applicable
Core = Not applicable
Info = GCF Initialization complete at Thu Oct 23 18:19:31 CDT 2008
Process= jrm
State = Running normally
Pid = 9044
RC = 0
Signo = 0
Start = 10/23/2008 6:19:12 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= CTMJrmServer
State = Running normally
Pid = 10308
RC = 0
Signo = 0
Start = 10/23/2008 6:19:30 PM
Stop = Not applicable
Core = Not applicable
Info = CTMJrmServer started.
Process= ChangeAudit
State = Program started - No mgt msgs received
Pid = 10576
RC = 0
Signo = 0
Start = 10/23/2008 6:19:37 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= SyslogAnalyzer
State = Program started - No mgt msgs received
Pid = 10584
RC = 0
Signo = 0
Start = 10/23/2008 6:19:37 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= DataPurge
State = Administrator has shut down this server
Pid = 0
RC = 0
Signo = 0
Start = 10/23/2008 6:19:37 PM
Stop = 10/23/2008 6:20:12 PM
Core = Not applicable
Info = DataPurge initialization completed at Thu Oct 23 18:20:12 CDT 2008.
Process= ANIDbEngine
State = Program started - No mgt msgs received
Pid = 10600
RC = 0
Signo = 0
Start = 10/23/2008 6:19:39 PM
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= ANIServer
State = Running with busy flag set
Pid = 11004
RC = 0
Signo = 0
Start = 10/23/2008 6:19:43 PM
Stop = Not applicable
Core = Not applicable
Info = ANIServer started.
Process= UTMajorAcquisition
State = Transient terminated
Pid = 0
RC = 0
Signo = 0
Start = 10/29/2008 10:34:35 AM
Stop = 10/29/2008 10:34:44 AM
Core = Not applicable
Info = Server started by admin request
Process= AdapterServer
State = Program started - No mgt msgs received
Pid = 11124
RC = 0
Signo = 0
Start = 10/23/2008 6:19:48 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
10-29-2008 11:35 AM
This looks fine, but I still can't see your attachments.
10-29-2008 11:44 AM
jclarke,
I can email them to you.
10-29-2008 11:50 AM
This has happened before, and it usually gets sorted out. However, if you need urgent help, you will need to open a service request with TAC.
10-29-2008 11:52 AM
no I don't need urgent help, but would like to fix it.
10-29-2008 04:47 PM
I see no problems in the log. Is this server integrated with ACS? Also, please post the CTMJrmServer.log and the output of pdreg -l CTMJrmServer.
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