Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
934
Views
0
Helpful
11
Replies

LMS 2.6 JRM issues

Steve Chapman
Level 1
Level 1

‎10-29-2008 09:04 AM

Hi,

I'm getting the following error in the homepage of RME in our LMS.

JRM Service could be down. Check whether JRM services are running.

I have checked the JRM process under Common Services-->Server-->Admin-->Process it is showing "Running Normally"

I have run the cwjava -cw NMSROOT com.cisco.nm.cmf.jrm.jobcli

I get the following error Exception in thread "main" java.lang.NoClassDefFoundError: com/cisco/nm/cmf/jrm/jobcli

I have tried restarting the server multiple times, but still the same issue..

What could be the problem?? can someone give ur inputs pls..

I have include the following jrm.log, NMSROOT\lib\classpath\md.properties, and the output of the SET command from a DOS prompt

Set command

AdminEmail=c2k@umsl.edu

ALLUSERSPROFILE=C:\Documents and Settings\All Users

APPDATA=C:\Documents and Settings\chapmanst\Application Data

CLIENTNAME=EDUCATIO-CDD1A0

ClusterLog=C:\WINDOWS\Cluster\cluster.log

CommonProgramFiles=C:\Program Files\Common Files

COMPUTERNAME=CISCOWORKS

ComSpec=C:\WINDOWS\system32\cmd.exe

CWMIBDIR=E:\PROGRA~1\CSCOpx\objects\share\mibs

FP_NO_HOST_CHECK=NO

HOMEDRIVE=C:

HOMEPATH=\Documents and Settings\chapmanst

LM_LICENSE_FILE=E:\PROGRA~1\CSCOpx\objects\smarts\conf\trial.dat.DFM

LOGONSERVER=\\STL-DC23

NUMBER_OF_PROCESSORS=4

OS=Windows_NT

Path=E:\PROGRA~1\CSCOpx\objects\smarts\lib;E:\PROGRA~1\CSCOpx\objects\smarts\bin

;E:\PROGRA~1\CSCOpx\campus\bin;E:\PROGRA~1\CSCOpx\MDC\tomcat\bin;E:\PROGRA~1\CSC

Opx\MDC\Apache;E:\PROGRA~1\CSCOpx\MDC\jre\bin;E:\PROGRA~1\CSCOpx\MDC\bin;E:\PROG

RA~1\CSCOpx\lib\jre\bin\server;E:\PROGRA~1\CSCOpx\objects\db\win32;E:\PROGRA~1\C

SCOpx\bin;C:\Program Files\Legato\nsr\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WIND

OWS\System32\Wbem;C:\Program Files\Dell\SysMgt\oma\bin

PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH

PROCESSOR_ARCHITECTURE=x86

PROCESSOR_IDENTIFIER=x86 Family 15 Model 4 Stepping 1, GenuineIntel

PROCESSOR_LEVEL=15

PROCESSOR_REVISION=0401

ProgramFiles=C:\Program Files

PROMPT=$P$G

SESSIONNAME=RDP-Tcp#24

SM_BROKER=ciscoworks:9002

SM_HOME=E:\PROGRA~1\CSCOpx\objects\smarts

SM_RULESET_PATH=E:\PROGRA~1\CSCOpx\objects\smarts\rules

SM_SITEMOD=E:\PROGRA~1\CSCOpx\objects\smarts\local;E:\PROGRA~1\CSCOpx\objects\sm

arts

SM_SNMP_BUG_COMPATIBLE=1

SystemDrive=C:

SystemRoot=C:\WINDOWS

TEMP=C:\DOCUME~1\CHAPMA~1\LOCALS~1\Temp\2

TMP=C:\DOCUME~1\CHAPMA~1\LOCALS~1\Temp\2

USERDNSDOMAIN=STL.UMSL.EDU

USERDOMAIN=UMSL-USERS

USERNAME=chapmanst

USERPROFILE=C:\Documents and Settings\chapmanst

windir=C:\WINDOWS

Thanks

Steve Chapman

Labels:
13281-jrm.log
2 KB
0 Helpful
11 Replies 11

Joe Clarke
Cisco Employee
Cisco Employee

‎10-29-2008 10:11 AM

The attachments did not make it. This may be a problem with the Forum, though. Please post the output of the pdshow command. Is this server integrated with ACS?

0 Helpful

Steve Chapman
Level 1
Level 1
In response to Joe Clarke

‎10-29-2008 10:51 AM

E:\>pdshow

Process= Tomcat

State = Program started - No mgt msgs received

Pid = 1216

RC = 0

Signo = 0

Start = 10/23/2008 6:16:10 PM

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request.

Process= Apache

State = Program started - No mgt msgs received

Pid = 2308

RC = 0

Signo = 0

Start = 10/23/2008 6:16:29 PM

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request.

Process= TomcatMonitor

State = Running normally

Pid = 1420

RC = 0

Signo = 0

Start = 10/23/2008 6:16:30 PM

Stop = Not applicable

Core = Not applicable

Info = Tomcat Server up

Process= RmeOrb

State = Program started - No mgt msgs received

Pid = 6820

RC = 0

Signo = 0

Start = 10/23/2008 6:17:28 PM

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request.

Process= RmeGatekeeper

State = Program started - No mgt msgs received

Pid = 6840

RC = 0

Signo = 0

Start = 10/23/2008 6:17:32 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= EDS

State = Running normally

Pid = 6912

RC = 0

Signo = 0

Start = 10/23/2008 6:17:36 PM

Stop = Not applicable

Core = Not applicable

Info = Initialization complete

Process= EDS-TR

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= RMEDbEngine

State = Program started - No mgt msgs received

Pid = 7076

RC = 0

Signo = 0

Start = 10/23/2008 6:17:44 PM

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request.

Process= RMEDbMonitor

State = Running normally

Pid = 7156

RC = 0

Signo = 0

Start = 10/23/2008 6:17:48 PM

Stop = Not applicable

Core = Not applicable

Info = DbMonitor Running Normally.

Process= RMECSTMServer

State = Running normally

Pid = 7264

RC = 0

Signo = 0

Start = 10/23/2008 6:17:49 PM

Stop = Not applicable

Core = Not applicable

Info = RMECSTMServer started.

Process= Proxy

State = Program started - No mgt msgs received

Pid = 7380

RC = 0

Signo = 0

Start = 10/23/2008 6:17:53 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= LicenseServer

State = Program started - No mgt msgs received

Pid = 7388

RC = 0

Signo = 0

Start = 10/23/2008 6:17:53 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

!I have to break this up since it too large!

I can see the attchments, but add them again.

Yes we are using ACS

Thanks for you help

2 KB
0 Helpful

Steve Chapman
Level 1
Level 1
In response to Steve Chapman

‎10-29-2008 10:52 AM

Process= INVDbEngine

State = Program started - No mgt msgs received

Pid = 7396

RC = 0

Signo = 0

Start = 10/23/2008 6:17:55 PM

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request.

Process= INVDbMonitor

State = Running normally

Pid = 7492

RC = 0

Signo = 0

Start = 10/23/2008 6:17:59 PM

Stop = Not applicable

Core = Not applicable

Info = DbMonitor Running Normally.

Process= FHPurgeTask

State = Transient terminated

Pid = 0

RC = 0

Signo = 0

Start = 10/29/2008 12:00:01 AM

Stop = 10/29/2008 12:01:32 AM

Core = Not applicable

Info = DPS Task FHPurgeTask completed at Wed Oct 29 00:01:32 CDT 2008. For stat

Process= FHDbEngine

State = Program started - No mgt msgs received

Pid = 7500

RC = 0

Signo = 0

Start = 10/23/2008 6:18:01 PM

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request.

Process= FHDbMonitor

State = Running normally

Pid = 7592

RC = 0

Signo = 0

Start = 10/23/2008 6:18:05 PM

Stop = Not applicable

Core = Not applicable

Info = DbMonitor Running Normally.

Process= ESS

State = Program started - No mgt msgs received

Pid = 7612

RC = 0

Signo = 0

Start = 10/23/2008 6:18:06 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= EssMonitor

State = Running normally

Pid = 7864

RC = 0

Signo = 0

Start = 10/23/2008 6:18:10 PM

Stop = Not applicable

Core = Not applicable

Info = ESS is fully up now !

Process= ICServer

State = Running normally

Pid = 8016

RC = 0

Signo = 0

Start = 10/23/2008 6:18:11 PM

Stop = Not applicable

Core = Not applicable

Info = ICServer started.

Process= PMServer

State = Running normally

Pid = 8024

RC = 0

Signo = 0

Start = 10/23/2008 6:18:11 PM

Stop = Not applicable

Core = Not applicable

Info = EPMServer is up and running

Process= SyslogCollector

State = Program started - No mgt msgs received

Pid = 2488

RC = 0

Signo = 0

Start = 10/23/2008 6:18:15 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= EPMDbEngine

State = Program started - No mgt msgs received

Pid = 628

RC = 0

Signo = 0

Start = 10/23/2008 6:18:17 PM

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request.

Process= EPMDbMonitor

State = Running normally

Pid = 2608

RC = 0

Signo = 0

Start = 10/23/2008 6:18:21 PM

Stop = Not applicable

Core = Not applicable

Info = DbMonitor Running Normally.

Process= EPMServer

State = Running normally

Pid = 6832

RC = 0

Signo = 0

Start = 10/23/2008 6:18:21 PM

Stop = Not applicable

Core = Not applicable

Info = EPMServer is up and running

0 Helpful

Steve Chapman
Level 1
Level 1
In response to Steve Chapman

‎10-29-2008 10:52 AM

Process= FHServer

State = Program started - No mgt msgs received

Pid = 7708

RC = 0

Signo = 0

Start = 10/23/2008 6:18:25 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= diskWatcher

State = Running normally

Pid = 7792

RC = 0

Signo = 0

Start = 10/23/2008 6:18:26 PM

Stop = Not applicable

Core = Not applicable

Info = diskWatcher initialized OK.

Process= DFMMultiProcLogger

State = Program started - No mgt msgs received

Pid = 7800

RC = 0

Signo = 0

Start = 10/23/2008 6:18:26 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= DFMLogServer

State = Program started - No mgt msgs received

Pid = 7828

RC = 0

Signo = 0

Start = 10/23/2008 6:18:26 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= DFMCTMStartup

State = Administrator has shut down this server

Pid = 0

RC = 0

Signo = 0

Start = 10/23/2008 6:18:26 PM

Stop = 10/23/2008 6:19:48 PM

Core = Not applicable

Info = Server started by admin request

Process= DfmBroker

State = Running normally

Pid = 1136

RC = 0

Signo = 0

Start = 10/23/2008 6:18:26 PM

Stop = Not applicable

Core = Not applicable

Info = DFM broker Running

Process= DfmServer

State = Running normally

Pid = 8368

RC = 0

Signo = 0

Start = 10/23/2008 6:18:30 PM

Stop = Not applicable

Core = Not applicable

Info = DFM server Running

Process= DeviceDiscovery

State = Transient terminated

Pid = 0

RC = 0

Signo = 0

Start = 10/29/2008 11:00:00 AM

Stop = 10/29/2008 11:25:47 AM

Core = Not applicable

Info = Server started by admin request

Process= CSRegistryServer

State = Running normally

Pid = 8376

RC = 0

Signo = 0

Start = 10/23/2008 6:18:30 PM

Stop = Not applicable

Core = Not applicable

Info = CSRegistryServer is running in other process

Process= CmfDbEngine

State = Program started - No mgt msgs received

Pid = 8384

RC = 0

Signo = 0

Start = 10/23/2008 6:18:32 PM

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request.

0 Helpful

Steve Chapman
Level 1
Level 1
In response to Steve Chapman

‎10-29-2008 10:53 AM

Process= CmfDbMonitor

State = Running normally

Pid = 8628

RC = 0

Signo = 0

Start = 10/23/2008 6:18:36 PM

Stop = Not applicable

Core = Not applicable

Info = DbMonitor Running Normally.

Process= DCRServer

State = Running normally

Pid = 8648

RC = 0

Signo = 0

Start = 10/23/2008 6:18:37 PM

Stop = Not applicable

Core = Not applicable

Info = DCRServer is up and running

Process= CampusOGSServer

State = Program started - No mgt msgs received

Pid = 9080

RC = 0

Signo = 0

Start = 10/23/2008 6:18:51 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= CMFOGSServer

State = Program started - No mgt msgs received

Pid = 9088

RC = 0

Signo = 0

Start = 10/23/2008 6:18:51 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= ConfigMgmtServer

State = Program started - No mgt msgs received

Pid = 9096

RC = 0

Signo = 0

Start = 10/23/2008 6:18:51 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= EssentialsDM

State = Running normally

Pid = 9120

RC = 0

Signo = 0

Start = 10/23/2008 6:18:51 PM

Stop = Not applicable

Core = Not applicable

Info = RME Device Management started.

Process= NCTemplateMgr

State = Running normally

Pid = 9420

RC = 0

Signo = 0

Start = 10/23/2008 6:18:55 PM

Stop = Not applicable

Core = Not applicable

Info = NCTemplateMgr started.

Process= NetShowMgr

State = Running normally

Pid = 9428

RC = 0

Signo = 0

Start = 10/23/2008 6:18:55 PM

Stop = Not applicable

Core = Not applicable

Info = NetShowMgr started.

Process= RMEOGSServer

State = Program started - No mgt msgs received

Pid = 9436

RC = 0

Signo = 0

Start = 10/23/2008 6:18:55 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= TISServer

State = Program started - No mgt msgs received

Pid = 9444

RC = 0

Signo = 0

Start = 10/23/2008 6:18:55 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= DFMOGSServer

State = Program started - No mgt msgs received

Pid = 9752

RC = 0

Signo = 0

Start = 10/23/2008 6:19:00 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= InventoryCollector

State = Running normally

Pid = 10092

RC = 0

Signo = 0

Start = 10/23/2008 6:19:04 PM

Stop = Not applicable

Core = Not applicable

Info = InventoryCollector is up and running

0 Helpful

Steve Chapman
Level 1
Level 1
In response to Steve Chapman

‎10-29-2008 10:54 AM

Process= Interactor

State = Program started - No mgt msgs received

Pid = 8196

RC = 0

Signo = 0

Start = 10/23/2008 6:19:08 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= NOSServer

State = Running normally

Pid = 8608

RC = 0

Signo = 0

Start = 10/23/2008 6:19:08 PM

Stop = Not applicable

Core = Not applicable

Info = NOSServer is up and running

Process= PTMServer

State = Running normally

Pid = 6092

RC = 0

Signo = 0

Start = 10/23/2008 6:19:09 PM

Stop = Not applicable

Core = Not applicable

Info = Started Successfully

Process= EDS-GCF

State = Running normally

Pid = 1208

RC = 0

Signo = 0

Start = 10/23/2008 6:19:11 PM

Stop = Not applicable

Core = Not applicable

Info = GCF Initialization complete at Thu Oct 23 18:19:31 CDT 2008

Process= jrm

State = Running normally

Pid = 9044

RC = 0

Signo = 0

Start = 10/23/2008 6:19:12 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= CTMJrmServer

State = Running normally

Pid = 10308

RC = 0

Signo = 0

Start = 10/23/2008 6:19:30 PM

Stop = Not applicable

Core = Not applicable

Info = CTMJrmServer started.

Process= ChangeAudit

State = Program started - No mgt msgs received

Pid = 10576

RC = 0

Signo = 0

Start = 10/23/2008 6:19:37 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= SyslogAnalyzer

State = Program started - No mgt msgs received

Pid = 10584

RC = 0

Signo = 0

Start = 10/23/2008 6:19:37 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= DataPurge

State = Administrator has shut down this server

Pid = 0

RC = 0

Signo = 0

Start = 10/23/2008 6:19:37 PM

Stop = 10/23/2008 6:20:12 PM

Core = Not applicable

Info = DataPurge initialization completed at Thu Oct 23 18:20:12 CDT 2008.

Process= ANIDbEngine

State = Program started - No mgt msgs received

Pid = 10600

RC = 0

Signo = 0

Start = 10/23/2008 6:19:39 PM

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request.

Process= ANIServer

State = Running with busy flag set

Pid = 11004

RC = 0

Signo = 0

Start = 10/23/2008 6:19:43 PM

Stop = Not applicable

Core = Not applicable

Info = ANIServer started.

Process= UTMajorAcquisition

State = Transient terminated

Pid = 0

RC = 0

Signo = 0

Start = 10/29/2008 10:34:35 AM

Stop = 10/29/2008 10:34:44 AM

Core = Not applicable

Info = Server started by admin request

Process= AdapterServer

State = Program started - No mgt msgs received

Pid = 11124

RC = 0

Signo = 0

Start = 10/23/2008 6:19:48 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

0 Helpful

Joe Clarke
Cisco Employee
Cisco Employee
In response to Steve Chapman

‎10-29-2008 11:35 AM

This looks fine, but I still can't see your attachments.

0 Helpful

Steve Chapman
Level 1
Level 1
In response to Joe Clarke

‎10-29-2008 11:44 AM

jclarke,

I can email them to you.

0 Helpful

Joe Clarke
Cisco Employee
Cisco Employee
In response to Steve Chapman

‎10-29-2008 11:50 AM

This has happened before, and it usually gets sorted out. However, if you need urgent help, you will need to open a service request with TAC.

0 Helpful

Steve Chapman
Level 1
Level 1
In response to Joe Clarke

‎10-29-2008 11:52 AM

no I don't need urgent help, but would like to fix it.

0 Helpful

Joe Clarke
Cisco Employee
Cisco Employee

‎10-29-2008 04:47 PM

I see no problems in the log. Is this server integrated with ACS? Also, please post the CTMJrmServer.log and the output of pdreg -l CTMJrmServer.

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents