CCAgent error

Answered Question
Oct 29th, 2008

Hello;

I got the following error while trying to authenticate through CCAgent for the first time from the win xp and vista client machine.

is there any solution to resolve this error.

I have this problem too.
0 votes
Correct Answer by Daniel Laden about 8 years 2 months ago

The CAM does not have a record of that MAC address. Confirm the SNMP configuration between the CAM and switch

-if you change the vlan in the CAM configuration, it is changed in the switch

-if you change the vlan in the switch, is it changed in the CAM configuration

-if you change the vlan to a third vlan and attach your PC, does it change to one of the two.

Did you confirm the Cisco Switch CatOS/IOS is supported for OOB.

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Overall Rating: 4 (1 ratings)
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lolayo_19 Thu, 10/30/2008 - 10:50

Is the machine connected to an IP Phone? Add the IP Phone Mac address to the certified device list.

Also be sure the port is in the proper profile.

Let me know if it works.

Regards

ahmedelfeki Tue, 11/04/2008 - 06:01

no, the machine is connected to 3560 series switch directly which is managed through snmp,

The agent already workrd but it worked on one switch 3560 but didnot work on another one and response with the attached message i sent before where the two switches are added to the device management on the NAC manager though the two switches are configured correctly with the series and snmp communities.

Is there any thing about the mibs for the snmp? or what can be the problem.

Correct Answer
Daniel Laden Sat, 11/08/2008 - 10:21

The CAM does not have a record of that MAC address. Confirm the SNMP configuration between the CAM and switch

-if you change the vlan in the CAM configuration, it is changed in the switch

-if you change the vlan in the switch, is it changed in the CAM configuration

-if you change the vlan to a third vlan and attach your PC, does it change to one of the two.

Did you confirm the Cisco Switch CatOS/IOS is supported for OOB.

ahmedelfeki Sun, 11/23/2008 - 14:03

Dear daladen;

Thanks for your support i have solved the problem but i found that i have to configure the snmp-server host ...... command on the switch with the cam v1 community and it is now operating

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